Why do communications specialists ask questions that they already have answers to?
Regardless of the information that is displayed on the screen, the communications specialist has to confirm that it has not changed. A recording system allows playback of all phone calls coming into the communications center allowing call takers to quickly replay messages whenever necessary.

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1. What is the overnight parking ban?
2. What are the policies of barking dog complaints?
3. What is the curfew?
4. What are the laws regarding loud noise?
5. What is the procedure for abondoned/junk vehicles?
6. How do I file a Police Report/Crash Report?
7. Why do communications specialists ask questions that they already have answers to?